Latency Issues
Affected
Major outage from 1:19 PM to 3:35 PM, Partial outage from 3:35 PM to 6:05 PM, Major outage from 6:05 PM to 8:14 PM
- Resolved · UTC
Our services have fully recovered. You may experience a delay in support request responses due to this incident. Thank you for your patience!
- Update · UTC
We are continuing to experience degradation due to the cloud provider outage. Please hold off on initiating any new screenings until the issue is resolved to prevent errors or incomplete reports.
- Monitoring · UTC
We are continuing to experience degradation due to the cloud provider outage. Users may experience partially degraded service in the form of slowness, queue full errors, and 503 response codes.
This is also impacting the ability to run screening reports. As a result, we recommend holding off on initiating any new screenings until the issue is resolved to prevent errors or incomplete reports.
- Identified · UTC
Our provider is working toward remediation of their services.
- Investigating · UTC
A large-scale outage with our cloud provider is causing intermittent latency issues impacting AppFolio Property Manager, Investment Manager, and the AppFolio Support workflow. Our team is closely monitoring the issue and working to address it as quickly as possible.