AppFolio Status Page - Criminal/Eviction Screening Down – Incident details

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Criminal/Eviction Screening Down

ResolvedPartial outage 30%3 hours 10 minutes

Affected

  • ResolvedUTC

    Thank you for your patience! This issue has been resolved.

    Please navigate to the rental application and click to Re-Screen the applicant. You will not be charged for re-screening the applicant if an "error" was received. Please only attempt to re-screen the application one time.

    If you continue to experience any issues with the screening report, please submit a support request.

  • UpdateUTC

    We are continuing to investigate this incident.

  • UpdateUTC

    We are continuing to investigate this incident.

  • InvestigatingUTC

    There may be a delay in complete background screening reports due to technical issues with our screening partner. Credit, Rent History, Criminal, and Eviction background screens will not run correctly as a result of this issue. Please do not re-screen applicants at this time.

    Our team is working diligently with our partner to resolve this issue as soon as possible, and will provide updates on this page as they become available.