AppFolio Status Page - Virtual Assistant Unavailable – Incident details

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Virtual Assistant Unavailable

ResolvedMajor outage2 hours 23 minutes

Affected

Customer Support

Major outage from 2:10 PM to 2:44 PM, Partial outage from 2:10 PM to 2:44 PM, Major outage from 2:44 PM to 4:33 PM, Partial outage from 2:44 PM to 4:33 PM

Virtual Assistant

Major outage from 2:10 PM to 4:33 PM

Request a Call

Partial outage from 2:10 PM to 4:33 PM

  • ResolvedUTC

    This incident has been resolved. Users are now able to send and receive messages when working with AppFolio support.

  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC

    We are currently experiencing an issue impacting the ability to send and receive messages in the Virtual Assistant. You may experience issues submitting support requests, or a delay in responses from the Customer Care team.

    Our team is working diligently to resolve this issue as soon as possible, and will provide updates on this page as they become available.