AppFolio Status Page - Dedicated Phone Line Unavailable – Incident details

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Dedicated Phone Line Unavailable

ResolvedMajor outage2 hours 47 minutes

Affected

Customer Support

Partial outage from 5:01 PM to 6:32 PM, Operational from 6:32 PM to 7:49 PM

Dedicated Phone Line

Partial outage from 5:01 PM to 6:32 PM, Operational from 6:32 PM to 7:49 PM

  • ResolvedUTC

    This incident has been resolved. Max and Plus customers should now have full access to the Dedicated Phone Line during business hours. If you or a member of your team are experiencing persistent issues with the Dedicated Phone Line, please connect with the AppFolio Customer Care team for additional support.

  • MonitoringUTC

    We implemented a fix and are improved accessibility on the Dedicated Phone Line. Please submit a support request using the AppFolio Support icon in your AppFolio Database if you experience continued access issues.

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We implemented a fix and are improved accessibility on the Dedicated Phone Line. Please submit a support request using the AppFolio Support icon in your AppFolio Database if you experience continued access issues.

  • InvestigatingUTC

    We are currently experiencing an outage impacting the Dedicated Phone Line. If you are an AppFolio Property Manager Plus or AppFolio Property Manager Max customer, you may be unable to contact the Customer Care team over the phone.

    Our team is working diligently to resolve this issue as soon as possible, and will provide updates on this page as they become available.