AppFolio Status Page - Virtual Assistant Unavailable – Incident details

Virtual Assistant experiencing partial outage

Virtual Assistant Unavailable

Resolved
Major outage
Started 6 months agoLasted about 2 hours

Affected

Customer Support

Major outage from 2:10 PM to 2:44 PM, Partial outage from 2:10 PM to 2:44 PM, Major outage from 2:44 PM to 4:33 PM, Partial outage from 2:44 PM to 4:33 PM

Virtual Assistant

Major outage from 2:10 PM to 4:33 PM

Request a Call

Partial outage from 2:10 PM to 4:33 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. Users are now able to send and receive messages when working with AppFolio support.

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating

    We are currently experiencing an issue impacting the ability to send and receive messages in the Virtual Assistant. You may experience issues submitting support requests, or a delay in responses from the Customer Care team.

    Our team is working diligently to resolve this issue as soon as possible, and will provide updates on this page as they become available.