Criminal/Eviction Screening Down

Resolved

Partial outage

Started about 1 year agoJuly 25, 2025Lasted about 1 hourJuly 25, 20255:537:12 PMUTC

Affected

Tenant Screening

Criminal Bulk File

Criminal Direct-to-Source

Updates

Resolved
July 25, 2025 at 7:12 PMUTC
Resolved
July 25, 2025 at 7:12 PMUTC
This incident has been resolved. All affected screening reports have been recovered. If you experience ongoing issues, please reach out to the Customer Care team for support.
Update
July 25, 2025 at 6:54 PMUTC
Update
July 25, 2025 at 6:54 PMUTC
We are continuing to investigate this incident.
Investigating
July 25, 2025 at 5:53 PMUTC
Investigating
July 25, 2025 at 5:53 PMUTC
There may be a delay in complete background screening reports due to technical issues with our screening partner. New reports will process but may initially lack criminal and eviction history information. Please do not re-screen applicants at this time, as a re-screen does require authorization, and will incur an additional fee.
Our team is working diligently to resolve this issue as soon as possible, and will provide updates on this page as they become available.

AppFolio Status Page - Criminal/Eviction Screening Down – Incident details