Phone Support Unavailable

Resolved

Partial outage

Started 11 months agoNovember 18, 2025Lasted 1 hour 32 minutesNovember 18, 20252:534:25 PMUTC

Affected

Customer Support

Dedicated Phone Line

Request a Call

Updates

Resolved
November 18, 2025 at 4:25 PMUTC
Resolved
November 18, 2025 at 4:25 PMUTC
This incident has been resolved. AppFolio Property Manager Plus and Max customers should now have full access to the Dedicated Phone Line and Request a Call support during business hours. If you continue to experience issues, please contact the Customer Care team for assistance.
Investigating
November 18, 2025 at 2:53 PMUTC
Investigating
November 18, 2025 at 2:53 PMUTC
We are currently experiencing an outage impacting the Dedicated Phone Line as well as Request a Call coverage. If you are an AppFolio Property Manager Plus or AppFolio Property Manager Max customer, you may be unable to get connected to a customer support agent over the phone.
Our team is working diligently to resolve this issue as soon as possible, and will provide updates on this page as they become available.

AppFolio Status Page - Phone Support Unavailable – Incident details