AppFolio Status Page - Dedicated Phone Line Unavailable – Incident details

Virtual Assistant experiencing partial outage

Dedicated Phone Line Unavailable

Resolved
Major outage
Started 5 months agoLasted about 3 hours

Affected

Customer Support

Partial outage from 5:01 PM to 6:32 PM, Operational from 6:32 PM to 7:49 PM

Dedicated Phone Line

Partial outage from 5:01 PM to 6:32 PM, Operational from 6:32 PM to 7:49 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. Max and Plus customers should now have full access to the Dedicated Phone Line during business hours. If you or a member of your team are experiencing persistent issues with the Dedicated Phone Line, please connect with the AppFolio Customer Care team for additional support.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are improved accessibility on the Dedicated Phone Line. Please submit a support request using the AppFolio Support icon in your AppFolio Database if you experience continued access issues.

  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are improved accessibility on the Dedicated Phone Line. Please submit a support request using the AppFolio Support icon in your AppFolio Database if you experience continued access issues.

  • Investigating
    UTC
    Investigating

    We are currently experiencing an outage impacting the Dedicated Phone Line. If you are an AppFolio Property Manager Plus or AppFolio Property Manager Max customer, you may be unable to contact the Customer Care team over the phone.

    Our team is working diligently to resolve this issue as soon as possible, and will provide updates on this page as they become available.