AppFolio Status Page - Notice history

We are currently investigating an issue causing significant delays for SMS 2FA verification codes, which is primarily affecting customers. Our team is actively working with upstream carriers to resolve this delivery delay as quickly as possible.
If you are currently waiting on a code, please avoid requesting it multiple times. If you have already made several attempts, please wait 30 minutes before trying again to ensure your next request processes successfully.

We are currently experiencing an issue with PDF Forms and Templates. Most notably, the PDF lease form selection page is unavailable within move-in and renewal workflows. Additionally, general index pages for PDF leases, resident forms, and owner forms are down. Our team is working to restore full functionality as soon as possible, and updates will be provided here.

Default PDF lease templates are temporarily disassociated from property pages and won't auto-populate PDF forms in move-in or renewal lease generation flows. Your templates are intact — this is a configuration issue only.

You can manually select the appropriate template within each flow while we work to restore the defaults. We'll update you once resolved.

We are currently investigating an issue causing intermittent loading issues in AppFolio.

We are investigating a user escalation that is preventing LPs from submitting the contact us and submit interest form.

On May 27th, a business verification pop-up was displayed to users in error due to a system misconfiguration. This was a legitimate AppFolio message, your data remains secure, and no action is required on your part. The notification has been removed, and we will reach out directly in the coming weeks to the specific users who actually need to complete this step.

We are currently investigating reports of an issue affecting the Cash Flow Detail report. Some users are encountering an error message stating, “We are unable to process your request,” when trying to load the report or customize its filters.

Our engineering team is actively looking into the root cause to get this resolved as quickly as possible.

We sincerely apologize for the disruption to your financial reporting today. We will post our next update here as soon as more information becomes available.

We are currently investigating reports of an issue affecting the Prepare Renewal task. Some users may encounter an error message preventing them from successfully generating renewal offers.
Our engineering team is actively diagnosing the root cause to implement a fix as quickly as possible. We apologize for any disruption this causes to your renewal workflows.

We are currently experiencing an issue impacting access and loading speed in some Investment Manager pages.

Our team is working diligently to restore functionality as quickly as possible and will provide updates on this page as they become available.

Tenant screening is currently unavailable due to technical issues with our credit data vendor. Our vendor is aware of the issue and we're working diligently with them to resolve it as soon as possible. We will provide updates here as soon as we have more information.