AppFolio Status Page - Notice history

We are currently investigating an incident impacting Resident Forms and Lease documents. Documents may fail to generate, display an error message, or display a black screen when attempting to load the page.

While we do not yet have a resolution timeline, our team is working to resolve this as quickly as possible and will provide updates here as they become available.

Our partner has identified an issue causing the AppFolio Virtual Assistant to intermittently fail. We have implemented a fix and are monitoring for full recovery.

Users who integrated their Microsoft account (Outlook, Hotmail, etc.) are currently unable to send emails successfully through our application

We are currently addressing an issue affecting the "Forgot Password" link on the AppFolio Property Manager and Resident Online Portal login screens. This feature is temporarily disabled while our engineering team works on a fix.

Temporary Workarounds:

• Resident Passwords: A Property Manager can log into APM, navigate to the respective occupancy page, and click Reset Password.

• APM Staff/User Passwords: An Admin or President can navigate to the Manage Users screen and click Reset Password next to the user. The user will receive an email with a link to complete the reset.

Our partner is currently experiencing an issue with Two Factor Authentication (2FA) code delivery when using voice code delivery. In the interim, we recommend using text (SMS) as the delivery method for these codes.

While we do not yet have an estimated resolution timeline, rest assured that our team is working to resolve this issue as quickly as possible. We will provide updates on this page as they become available.

We are currently experiencing an issue intermittently impacting the ability to send and receive messages in the Virtual Assistant and AppFolio Support window. You may experience issues submitting support requests, or a delay in responses from the Customer Care team.

Our team is working diligently to resolve this issue as soon as possible, and will provide updates on this page as they become available.

We are currently investigating an issue causing significant delays for SMS Two Factor Authentication (2FA) verification codes, which is primarily affecting customers who are logging in or issuing outbound payments. Our team is actively working with upstream carriers to resolve this delivery delay as quickly as possible.

If you are currently waiting on a code, please avoid requesting it multiple times. If you have already made several attempts, please wait 30 minutes before trying again to ensure your next request processes successfully.

We are currently investigating an issue causing significant delays for SMS 2FA verification codes, which is primarily affecting customers. Our team is actively working with upstream carriers to resolve this delivery delay as quickly as possible.
If you are currently waiting on a code, please avoid requesting it multiple times. If you have already made several attempts, please wait 30 minutes before trying again to ensure your next request processes successfully.

We are currently experiencing an issue with PDF Forms and Templates. Most notably, the PDF lease form selection page is unavailable within move-in and renewal workflows. Additionally, general index pages for PDF leases, resident forms, and owner forms are down. Our team is working to restore full functionality as soon as possible, and updates will be provided here.