AppFolio Status Page - Notice history

SMS experiencing partial outage

100% - uptime

Core Application - Operational

100% - uptime
Apr 2025 · 98.53%May · 100.0%Jun · 100.0%

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Apr 202598.53% uptime
May 2025100.0% uptime
Jun 2025100.0% uptime

Search - Operational

100% - uptime
Apr 2025 · 98.67%May · 100.0%Jun · 100.0%

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Apr 202598.67% uptime
May 2025100.0% uptime
Jun 2025100.0% uptime

Login Services - Operational

100% - uptime
Apr 2025 · 98.53%May · 100.0%Jun · 100.0%

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Apr 202598.53% uptime
May 2025100.0% uptime
Jun 2025100.0% uptime

Listing Services - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025100.0% uptime
May 2025100.0% uptime
Jun 2025100.0% uptime

Reports - Operational

100% - uptime
Apr 2025 · 98.53%May · 100.0%Jun · 100.0%

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Apr 202598.53% uptime
May 2025100.0% uptime
Jun 2025100.0% uptime

Stack Integration Partners - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025100.0% uptime
May 2025100.0% uptime
Jun 2025100.0% uptime
100% - uptime

Credit Card Processing - Operational

100% - uptime
Apr 2025 · 100.0%May · 99.52%Jun · 100.0%

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Apr 2025100.0% uptime
May 202599.52% uptime
Jun 2025100.0% uptime

ACH Processing - Operational

100% - uptime
Apr 2025 · 98.53%May · 100.0%Jun · 100.0%

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Apr 202598.53% uptime
May 2025100.0% uptime
Jun 2025100.0% uptime

Electronic Cash Payments - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025100.0% uptime
May 2025100.0% uptime
Jun 2025100.0% uptime

Outbound (eCheck & BillPayCheck) Payments - Operational

100% - uptime
Apr 2025 · 98.53%May · 100.0%Jun · 100.0%

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Apr 202598.53% uptime
May 2025100.0% uptime
Jun 2025100.0% uptime
100% - uptime

Virtual Assistant - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025100.0% uptime
May 2025100.0% uptime
Jun 2025100.0% uptime

Dedicated Phone Line - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025100.0% uptime
May 2025100.0% uptime
Jun 2025100.0% uptime

Request a Call - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025100.0% uptime
May 2025100.0% uptime
Jun 2025100.0% uptime

AppFolio.com Website - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025100.0% uptime
May 2025100.0% uptime
Jun 2025100.0% uptime

Customer Websites - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025100.0% uptime
May 2025100.0% uptime
Jun 2025100.0% uptime

AppFolio Database APIs - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025100.0% uptime
May 2025100.0% uptime
Jun 2025100.0% uptime

Investment Manager - Operational

100% - uptime
Apr 2025 · 100.0%May · 99.82%Jun · 100.0%

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Apr 2025100.0% uptime
May 202599.82% uptime
Jun 2025100.0% uptime

Notice history

Jun 2025

Verizon Text Message Delivery Delayed
  • Update
    Update

    We are continuing to investigate this incident.

  • Investigating
    Investigating
    We are currently experiencing issues with in-app text messages for Verizon customers. This may cause delays or prevent you from receiving important messages, including those for two-factor authentication and AppFolio Online Payables approvals. Our team is working hard to resolve this as soon as possible and will provide updates here as they become available.

May 2025

Outage with Help Messenger
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    The help messenger outage has been resolved. Our virtual assistant is now back online and fully operational. We're continuing to monitor the situation to ensure everything remains stable. Thank you for your patience.

  • Monitoring
    Monitoring
    We're currently experiencing an outage with our help messenger. Our team is actively working with our partners to resolve the issue. We'll share updates here as soon as more information becomes available.
Reports API Issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently experiencing an issue causing an error message to appear when using Reports API. Other components of AppFolio API are still functional and working as intended. Our team is working to resolve this as quickly as possible and will provide updates here as they become available.

Network Connectivity Issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    We are continuing to investigate the cause of this issue with our hosting provider.

  • Update
    Update

    We are continuing to investigate the cause of this issue with our hosting provider.

  • Update
    Update
    We are currently investigating this incident.
  • Investigating
    Investigating

    We are currently experiencing internet service provider related issues that may cause slower loading times. Our internet service provider is aware of the issue and is actively working to resolve it. We will provide updates on this page as they become available.

Outage
  • Resolved
    Resolved

    This incident has been resolved. Access to AppFolio Investment Manager has been fully restored for all customers.

  • Investigating
    Investigating

    We experienced an intermittent outage that caused connectivity issues for AppFolio Investment Managers users and investors.

Credit Card Payment Processing Issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Our partner has implemented a fix, and payments are beginning to process as expected. Our team will continue to monitor payments to ensure full functionality is restored.

  • Investigating
    Investigating

    We're currently experiencing issues processing rent, dues, application fees, and owner contribution payments by credit or debit card. Payers may see error messages when trying to pay online. If you require application fees on rental applications, this may cause rental applications to fail. 

    Our team is working diligently to resolve the issue as soon as possible, and will share updates on this page as they become available.

Apr 2025

Search Bar Loading Issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We have implemented a fix and are continuing to monitor the situation.

  • Investigating
    Investigating

    A limited number of AppFolio users may encounter issues with Universal Search. Our team is working diligently to resolve this and will provide updates here as they become available.

Services Degraded
  • Resolved
    Resolved

    This incident has been resolved. If you are experiencing ongoing loading or latency issues, please reach out to the AppFolio Customer Care team for assistance.

  • Update
    Update

    Key capabilities like resident payments are fully available. As our system resumes normal operations, some users may experience intermittent delays in other areas of the product throughout the day. We are closely monitoring the performance as load times continue to improve and operate as expected.

  • Monitoring
    Monitoring

    Our team is working diligently and have implemented a fix to restore normal functionality. Some users may experience continued latency issues while the system recovers.

  • Identified
    Identified

    A resolution is in progress for the ongoing issue. We appreciate your patience, and will provide another update on this page once service has been restored.

  • Update
    Update

    Our team is continuing to investigate this issue. While we do not yet have an estimated resolution time, we will provide additional updates here as they become available.

  • Investigating
    Investigating

    We are currently experiencing an issue affecting the loading in multiple areas, such as reports, tenant portals, tenant payments, bill approval/creation, and other areas. Our team is actively investigating and working to resolve this as quickly as possible. We understand that access to your reports is crucial. We will provide an update as soon as the issue is resolved.

    Thank you for your patience and understanding.

Account Access Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Our team has confirmed that access has been restored to all customers affected by this issue. If you are still experiencing issues with accessing your AppFolio account, please contact the AppFolio Customer Care team for additional support.

  • Identified
    Identified

    Our team has identified the cause of the issue and are working to immediately restore access for affected users.

  • Investigating
    Investigating

    Our team identified an issue this afternoon that is causing some AppFolio accounts to suspended in error. This may also impact access to the online portal for residents, tenants, vendors, and owners. While we do not yet have an estimated resolution time, rest assured that our team understands the urgency of this issue and are working to resolve it as quickly as possible.

Apr 2025 to Jun 2025

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