AppFolio Status Page - Notice history

All systems operational

100% - uptime

Core Application - Operational

100% - uptime
Jun 2025 · 99.90%Jul · 100.0%Aug · 100.0%

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Jun 202599.90% uptime
Jul 2025100.0% uptime
Aug 2025100.0% uptime

Search - Operational

100% - uptime
Jun 2025 · 99.90%Jul · 100.0%Aug · 100.0%

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Jun 202599.90% uptime
Jul 2025100.0% uptime
Aug 2025100.0% uptime

Login Services - Operational

100% - uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2025100.0% uptime
Jul 2025100.0% uptime
Aug 2025100.0% uptime

Listing Services - Operational

100% - uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2025100.0% uptime
Jul 2025100.0% uptime
Aug 2025100.0% uptime

Reports - Operational

100% - uptime
Jun 2025 · 99.90%Jul · 100.0%Aug · 100.0%

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Jun 202599.90% uptime
Jul 2025100.0% uptime
Aug 2025100.0% uptime

Stack Integration Partners - Operational

100% - uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2025100.0% uptime
Jul 2025100.0% uptime
Aug 2025100.0% uptime
100% - uptime

Credit Card Processing - Operational

100% - uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2025100.0% uptime
Jul 2025100.0% uptime
Aug 2025100.0% uptime

ACH Processing - Operational

100% - uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2025100.0% uptime
Jul 2025100.0% uptime
Aug 2025100.0% uptime

Electronic Cash Payments - Operational

100% - uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2025100.0% uptime
Jul 2025100.0% uptime
Aug 2025100.0% uptime

Outbound (eCheck & BillPayCheck) Payments - Operational

100% - uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2025100.0% uptime
Jul 2025100.0% uptime
Aug 2025100.0% uptime
100% - uptime

Virtual Assistant - Operational

100% - uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2025100.0% uptime
Jul 2025100.0% uptime
Aug 2025100.0% uptime

Dedicated Phone Line - Operational

100% - uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2025100.0% uptime
Jul 2025100.0% uptime
Aug 2025100.0% uptime

Request a Call - Operational

100% - uptime
Jun 2025 · 98.82%Jul · 100.0%Aug · 100.0%

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Jun 202598.82% uptime
Jul 2025100.0% uptime
Aug 2025100.0% uptime

AppFolio.com Website - Operational

100% - uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2025100.0% uptime
Jul 2025100.0% uptime
Aug 2025100.0% uptime

Customer Websites - Operational

100% - uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2025100.0% uptime
Jul 2025100.0% uptime
Aug 2025100.0% uptime

AppFolio Database APIs - Operational

100% - uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2025100.0% uptime
Jul 2025100.0% uptime
Aug 2025100.0% uptime

Investment Manager - Operational

100% - uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2025100.0% uptime
Jul 2025100.0% uptime
Aug 2025100.0% uptime

Notice history

Aug 2025

System Maintenance
  • Resolved
    Resolved

    Our scheduled maintenance is completed. Thank you for your patience!

  • Monitoring
    Monitoring

    From Tuesday August 12, 2025 - Wednesday August 13, 2025 we will be performing routine maintenance to the system which may cause a delay in loading times. We appreciate your patience.

Jul 2025

Criminal/Eviction Screening Down
  • Resolved
    Resolved

    This incident has been resolved. All affected screening reports have been recovered. If you experience ongoing issues, please reach out to the Customer Care team for support.

  • Update
    Update

    We are continuing to investigate this incident.

  • Investigating
    Investigating

    There may be a delay in complete background screening reports due to technical issues with our screening partner. New reports will process but may initially lack criminal and eviction history information. Please do not re-screen applicants at this time, as a re-screen does require authorization, and will incur an additional fee.

    Our team is working diligently to resolve this issue as soon as possible, and will provide updates on this page as they become available.

Screening Issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently experiencing issues with tenant screening, load times, ID & Income Verification, and reporting.

    Our team is working diligently to resolve the issue as soon as possible, and will share updates on this page as they become available.

Jun 2025

Latency Issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    We are continuing to investigate this incident.

  • Investigating
    Investigating

    We are currently experiencing a system issue that may cause loading delays for some AppFolio users. Our team is working diligently to resolve the issue and restore full functionality as soon as possible. Updates will be provided on this page.

Latency Issues
  • Resolved
    Resolved

    This incident has been resolved - AppFolio pages should now be loading as expected. If you continue to experience any issues, please contact the AppFolio Customer Care team for support.

  • Identified
    Identified

    Our team has identified the cause of the issue and are actively working on a fix for this incident.

  • Update
    Update

    We are continuing to investigate this incident as quickly as possible.

  • Investigating
    Investigating
    We are currently experiencing a system issue that may cause loading delays for some AppFolio users. Our team is working diligently to resolve the issue and restore full functionality as soon as possible. Updates will be provided on this page.
Latency Issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Our partner is reporting improved loading speeds for most users. We will continue to monitor closely to ensure the incident is fully resolved.

  • Update
    Update
    We are continuing to work with our partner on a fix for this incident.
  • Investigating
    Investigating
    We are currently experiencing **slower loading and processing times** for newly uploaded Smart Bill Entry invoices due to an outage with our partner. Our team is actively investigating the issue and working to resolve it as quickly as possible. We will provide updates on this page as more information becomes available. Thank you for your patience.
Criminal/Eviction Screening Degraded
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    We are continuing to work with our partner to investigate and resolve this incident.

  • Investigating
    Investigating

    There may be a delay in complete background screening reports due to technical issues with our screening partner. New reports will process but may initially lack criminal and eviction history. These reports will be automatically updated with the missing information when available, and you'll receive an email notification. Please do not re-screen applicants at this time, as a re-screen does require authorization, and will incur an additional fee.

    Our team is working diligently to resolve this as quickly as possible and will provide updates here as they become available.

Request a Call Partial Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update
    We are continuing to investigate and resolve this incident.
  • Monitoring
    Monitoring

    Our partner is observing partial recovery and is continuing to monitor.

  • Investigating
    Investigating

    We are currently experiencing an outage impacting the ability to schedule calls using Request a Call. If you are seeking support over the phone, please submit a support request and share your preference for a phone call so that our team can accommodate your support need.

    Our team is working diligently to resolve this issue as soon as possible, and will provide updates on this page as they become available.

Jun 2025 to Aug 2025

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