AppFolio Status Page - Notice history

All systems operational

99.99% uptime

Core Application - Operational

99.97% uptime
Jun 2025 · 99.90%Jul · 100.0%Aug · 100.0%

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Jun 202599.90% uptime
Jul 2025100.0% uptime
Aug 2025100.0% uptime

Search - Operational

99.97% uptime
Jun 2025 · 99.90%Jul · 100.0%Aug · 100.0%

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Jun 202599.90% uptime
Jul 2025100.0% uptime
Aug 2025100.0% uptime

Login Services - Operational

100.0% uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2025100.0% uptime
Jul 2025100.0% uptime
Aug 2025100.0% uptime

Listing Services - Operational

100.0% uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2025100.0% uptime
Jul 2025100.0% uptime
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Reports - Operational

99.97% uptime
Jun 2025 · 99.90%Jul · 100.0%Aug · 100.0%

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Jun 202599.90% uptime
Jul 2025100.0% uptime
Aug 2025100.0% uptime

Stack Integration Partners - Operational

100.0% uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2025100.0% uptime
Jul 2025100.0% uptime
Aug 2025100.0% uptime
100.0% uptime

Credit Card Processing - Operational

100.0% uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2025100.0% uptime
Jul 2025100.0% uptime
Aug 2025100.0% uptime

ACH Processing - Operational

100.0% uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2025100.0% uptime
Jul 2025100.0% uptime
Aug 2025100.0% uptime

Electronic Cash Payments - Operational

100.0% uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2025100.0% uptime
Jul 2025100.0% uptime
Aug 2025100.0% uptime

Outbound (eCheck & BillPayCheck) Payments - Operational

100.0% uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2025100.0% uptime
Jul 2025100.0% uptime
Aug 2025100.0% uptime
99.90% uptime

Virtual Assistant - Operational

100.0% uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2025100.0% uptime
Jul 2025100.0% uptime
Aug 2025100.0% uptime

Dedicated Phone Line - Operational

100.0% uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2025100.0% uptime
Jul 2025100.0% uptime
Aug 2025100.0% uptime

Request a Call - Operational

99.61% uptime
Jun 2025 · 98.82%Jul · 100.0%Aug · 100.0%

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Jun 202598.82% uptime
Jul 2025100.0% uptime
Aug 2025100.0% uptime

Self Service Billing Portal - Operational

100.0% uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2025100.0% uptime
Jul 2025100.0% uptime
Aug 2025100.0% uptime

AppFolio.com Website - Operational

100.0% uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2025100.0% uptime
Jul 2025100.0% uptime
Aug 2025100.0% uptime

Customer Websites - Operational

100.0% uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2025100.0% uptime
Jul 2025100.0% uptime
Aug 2025100.0% uptime

AppFolio Database APIs - Operational

100.0% uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2025100.0% uptime
Jul 2025100.0% uptime
Aug 2025100.0% uptime

Investment Manager - Operational

100.0% uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2025100.0% uptime
Jul 2025100.0% uptime
Aug 2025100.0% uptime

Notice history

View current status

Aug 2025

AUG31
Maintenance of Electronic Cash Payment
CompletedMaintenance2 hours
  • CompletedAugust 31, 2025 at 3:30 AMUTC
    Maintenance has completed successfully
  • In progressAugust 31, 2025 at 1:30 AMUTC
    Maintenance is now in progress
  • PlannedAugust 31, 2025 at 1:30 AMUTC

    We are planning for a scheduled maintenance of our Electronic Cash Payment (ECP) service from 6:30 PM Pacific to 8:30 PM Pacific. Cash payment attempts at store locations may not work during this time. Kindly advise residents to try again tomorrow (August 31st, 2025).

Texting Unavailable
ResolvedMajor outage2 hours 19 minutes
  • ResolvedUTC

    This incident has been resolved. Text messages that were delayed as a result of this issue should now be delivered, and new messages should be sent and received as expected.

  • MonitoringUTC

    We have implemented a fix and are currently monitoring the result. Thank you for your patience!

  • UpdateUTC

    We are continuing to investigate this incident.

  • InvestigatingUTC
    We are currently experiencing issues with in-app text messages. This may cause outbound text messages to fail to deliver. Our team is working hard to resolve this as soon as possible and will provide updates here as they become available.
AUG12
System Maintenance
ResolvedMaintenance19 hours 32 minutes
  • ResolvedUTC

    Our scheduled maintenance is completed. Thank you for your patience!

  • MonitoringUTC

    From Tuesday August 12, 2025 - Wednesday August 13, 2025 we will be performing routine maintenance to the system which may cause a delay in loading times. We appreciate your patience.

Jul 2025

Criminal/Eviction Screening Down
ResolvedPartial outage1 hour 19 minutes
  • ResolvedUTC

    This incident has been resolved. All affected screening reports have been recovered. If you experience ongoing issues, please reach out to the Customer Care team for support.

  • UpdateUTC

    We are continuing to investigate this incident.

  • InvestigatingUTC

    There may be a delay in complete background screening reports due to technical issues with our screening partner. New reports will process but may initially lack criminal and eviction history information. Please do not re-screen applicants at this time, as a re-screen does require authorization, and will incur an additional fee.

    Our team is working diligently to resolve this issue as soon as possible, and will provide updates on this page as they become available.

Screening Issues
ResolvedDegraded performance45 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    We are currently experiencing issues with tenant screening, load times, ID & Income Verification, and reporting.

    Our team is working diligently to resolve the issue as soon as possible, and will share updates on this page as they become available.

Jun 2025

Latency Issues
ResolvedDegraded performance3 hours 22 minutes
  • ResolvedUTC
    This incident has been resolved.
  • UpdateUTC

    We are continuing to investigate this incident.

  • InvestigatingUTC

    We are currently experiencing a system issue that may cause loading delays for some AppFolio users. Our team is working diligently to resolve the issue and restore full functionality as soon as possible. Updates will be provided on this page.

Latency Issues
ResolvedPartial outage2 hours 15 minutes
  • ResolvedUTC

    This incident has been resolved - AppFolio pages should now be loading as expected. If you continue to experience any issues, please contact the AppFolio Customer Care team for support.

  • IdentifiedUTC

    Our team has identified the cause of the issue and are actively working on a fix for this incident.

  • UpdateUTC

    We are continuing to investigate this incident as quickly as possible.

  • InvestigatingUTC
    We are currently experiencing a system issue that may cause loading delays for some AppFolio users. Our team is working diligently to resolve the issue and restore full functionality as soon as possible. Updates will be provided on this page.
Latency Issues
ResolvedDegraded performance4 hours 17 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    Our partner is reporting improved loading speeds for most users. We will continue to monitor closely to ensure the incident is fully resolved.

  • UpdateUTC
    We are continuing to work with our partner on a fix for this incident.
  • InvestigatingUTC
    We are currently experiencing **slower loading and processing times** for newly uploaded Smart Bill Entry invoices due to an outage with our partner. Our team is actively investigating the issue and working to resolve it as quickly as possible. We will provide updates on this page as more information becomes available. Thank you for your patience.
Criminal/Eviction Screening Degraded
ResolvedDegraded performance30 hours 32 minutes
  • ResolvedUTC
    This incident has been resolved.
  • UpdateUTC

    We are continuing to work with our partner to investigate and resolve this incident.

  • InvestigatingUTC

    There may be a delay in complete background screening reports due to technical issues with our screening partner. New reports will process but may initially lack criminal and eviction history. These reports will be automatically updated with the missing information when available, and you'll receive an email notification. Please do not re-screen applicants at this time, as a re-screen does require authorization, and will incur an additional fee.

    Our team is working diligently to resolve this as quickly as possible and will provide updates here as they become available.

Request a Call Partial Outage
ResolvedPartial outage50 hours 18 minutes
  • ResolvedUTC
    This incident has been resolved.
  • UpdateUTC
    We are continuing to investigate and resolve this incident.
  • MonitoringUTC

    Our partner is observing partial recovery and is continuing to monitor.

  • InvestigatingUTC

    We are currently experiencing an outage impacting the ability to schedule calls using Request a Call. If you are seeking support over the phone, please submit a support request and share your preference for a phone call so that our team can accommodate your support need.

    Our team is working diligently to resolve this issue as soon as possible, and will provide updates on this page as they become available.

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