AppFolio Status Page - Notice history

All systems operational

99.76% uptime

Core Application - Operational

99.76% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.30%

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Aug 2025100.0% uptime
Sep 2025100.0% uptime
Oct 202599.30% uptime

Search - Operational

99.76% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.30%

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Aug 2025100.0% uptime
Sep 2025100.0% uptime
Oct 202599.30% uptime

Login Services - Operational

99.76% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.30%

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Aug 2025100.0% uptime
Sep 2025100.0% uptime
Oct 202599.30% uptime

Listing Services - Operational

99.76% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.30%

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Aug 2025100.0% uptime
Sep 2025100.0% uptime
Oct 202599.30% uptime

Reports - Operational

99.76% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.30%

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Aug 2025100.0% uptime
Sep 2025100.0% uptime
Oct 202599.30% uptime

Stack Integration Partners - Operational

99.76% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.30%

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Aug 2025100.0% uptime
Sep 2025100.0% uptime
Oct 202599.30% uptime
100.0% uptime

Credit Card Processing - Operational

100.0% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025100.0% uptime
Sep 2025100.0% uptime
Oct 2025100.0% uptime

ACH Processing - Operational

100.0% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025100.0% uptime
Sep 2025100.0% uptime
Oct 2025100.0% uptime

Electronic Cash Payments - Operational

100.0% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025100.0% uptime
Sep 2025100.0% uptime
Oct 2025100.0% uptime

Outbound (eCheck & BillPayCheck) Payments - Operational

100.0% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025100.0% uptime
Sep 2025100.0% uptime
Oct 2025100.0% uptime
99.94% uptime

Virtual Assistant - Operational

99.76% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.30%

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Aug 2025100.0% uptime
Sep 2025100.0% uptime
Oct 202599.30% uptime

Dedicated Phone Line - Operational

100.0% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025100.0% uptime
Sep 2025100.0% uptime
Oct 2025100.0% uptime

Request a Call - Operational

100.0% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025100.0% uptime
Sep 2025100.0% uptime
Oct 2025100.0% uptime

Self Service Billing Portal - Operational

100.0% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025100.0% uptime
Sep 2025100.0% uptime
Oct 2025100.0% uptime

AppFolio.com Website - Operational

100.0% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025100.0% uptime
Sep 2025100.0% uptime
Oct 2025100.0% uptime

Customer Websites - Operational

100.0% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025100.0% uptime
Sep 2025100.0% uptime
Oct 2025100.0% uptime

AppFolio Database APIs - Operational

100.0% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025100.0% uptime
Sep 2025100.0% uptime
Oct 2025100.0% uptime

Investment Manager - Operational

99.76% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.30%

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Aug 2025100.0% uptime
Sep 2025100.0% uptime
Oct 202599.30% uptime

Notice history

View current status

Oct 2025

Latency Issues
ResolvedPartial outage1 hour 24 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved. If you continue to experience loading issues in your AppFolio Investment Manager database, please reach out to the Customer Care team for support.

  • Update
    UTC
    Update

    We are continuing to investigate this incident.

  • Investigating
    UTC
    Investigating

    We are currently experiencing a system issue that may cause loading delays for some AppFolio Investment Manager users. Our team is working diligently to resolve the issue and restore full functionality as soon as possible. Updates will be provided on this page.

Latency Issues
Resolved6 hours 55 minutes
  • Resolved
    UTC
    Resolved

    Our services have fully recovered. You may experience a delay in support request responses due to this incident. Thank you for your patience!

  • Update
    UTC
    Update

    We are continuing to experience degradation due to the cloud provider outage. Please hold off on initiating any new screenings until the issue is resolved to prevent errors or incomplete reports.

  • Monitoring
    UTC
    Monitoring

    We are continuing to experience degradation due to the cloud provider outage. Users may experience partially degraded service in the form of slowness, queue full errors, and 503 response codes.

    This is also impacting the ability to run screening reports. As a result, we recommend holding off on initiating any new screenings until the issue is resolved to prevent errors or incomplete reports.

  • Identified
    UTC
    Identified

    Our provider is working toward remediation of their services.

  • Investigating
    UTC
    Investigating

    A large-scale outage with our cloud provider is causing intermittent latency issues impacting AppFolio Property Manager, Investment Manager, and the AppFolio Support workflow. Our team is closely monitoring the issue and working to address it as quickly as possible.

Texting Unavailable
ResolvedMajor outage36 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We have implemented a fix and are currently monitoring the result.

  • Investigating
    UTC
    Investigating

    We are currently experiencing issues with in-app text messages. This may cause inbound and outbound text messages to be delayed or errors when attempting to send them. Our team is working hard to resolve this as soon as possible and will provide updates here as they become available.

Sep 2025

Criminal/Eviction Screening Degraded
ResolvedPartial outage47 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved. Please re-screen any applicants whose screening initially failed and contact AppFolio Customer Care if additional support is needed.

  • Investigating
    UTC
    Investigating

    Some screening reports may fail due to technical issues with our screening partner. Our team is working diligently to resolve this as quickly as possible and will provide updates here as they become available. In the meantime, we recommend that you hold off on re-screening any applicants until this issue is fully resolved.

Aug 2025

AUG31
Maintenance of Electronic Cash Payment
CompletedMaintenance2 hours
  • Completed
    August 31, 2025 at 3:30 AMUTC
    Completed
    August 31, 2025 at 3:30 AMUTC
    Maintenance has completed successfully
  • In progress
    August 31, 2025 at 1:30 AMUTC
    In progress
    August 31, 2025 at 1:30 AMUTC
    Maintenance is now in progress
  • Planned
    August 31, 2025 at 1:30 AMUTC
    Planned
    August 31, 2025 at 1:30 AMUTC

    We are planning for a scheduled maintenance of our Electronic Cash Payment (ECP) service from 6:30 PM Pacific to 8:30 PM Pacific. Cash payment attempts at store locations may not work during this time. Kindly advise residents to try again tomorrow (August 31st, 2025).

Texting Unavailable
ResolvedMajor outage2 hours 19 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved. Text messages that were delayed as a result of this issue should now be delivered, and new messages should be sent and received as expected.

  • Monitoring
    UTC
    Monitoring

    We have implemented a fix and are currently monitoring the result. Thank you for your patience!

  • Update
    UTC
    Update

    We are continuing to investigate this incident.

  • Investigating
    UTC
    Investigating
    We are currently experiencing issues with in-app text messages. This may cause outbound text messages to fail to deliver. Our team is working hard to resolve this as soon as possible and will provide updates here as they become available.
AUG12
System Maintenance
ResolvedMaintenance19 hours 32 minutes
  • Resolved
    UTC
    Resolved

    Our scheduled maintenance is completed. Thank you for your patience!

  • Monitoring
    UTC
    Monitoring

    From Tuesday August 12, 2025 - Wednesday August 13, 2025 we will be performing routine maintenance to the system which may cause a delay in loading times. We appreciate your patience.

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Aug 2025 to Oct 2025

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