AppFolio Status Page - Notice history

All systems operational

99.76% uptime

Core Application - Operational

99.76% uptime
Sep 2025 · 100.0%Oct · 99.30%Nov · 100.0%

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Sep 2025100.0% uptime
Oct 202599.30% uptime
Nov 2025100.0% uptime

Search - Operational

99.76% uptime
Sep 2025 · 100.0%Oct · 99.30%Nov · 100.0%

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Sep 2025100.0% uptime
Oct 202599.30% uptime
Nov 2025100.0% uptime

Login Services - Operational

99.76% uptime
Sep 2025 · 100.0%Oct · 99.30%Nov · 100.0%

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Sep 2025100.0% uptime
Oct 202599.30% uptime
Nov 2025100.0% uptime

Listing Services - Operational

99.76% uptime
Sep 2025 · 100.0%Oct · 99.30%Nov · 100.0%

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Sep 2025100.0% uptime
Oct 202599.30% uptime
Nov 2025100.0% uptime

Reports - Operational

99.76% uptime
Sep 2025 · 100.0%Oct · 99.30%Nov · 100.0%

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Sep 2025100.0% uptime
Oct 202599.30% uptime
Nov 2025100.0% uptime

Stack Integration Partners - Operational

99.76% uptime
Sep 2025 · 100.0%Oct · 99.30%Nov · 100.0%

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Sep 2025100.0% uptime
Oct 202599.30% uptime
Nov 2025100.0% uptime
100.0% uptime

Credit Card Processing - Operational

100.0% uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2025100.0% uptime
Oct 2025100.0% uptime
Nov 2025100.0% uptime

ACH Processing - Operational

100.0% uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2025100.0% uptime
Oct 2025100.0% uptime
Nov 2025100.0% uptime

Electronic Cash Payments - Operational

100.0% uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2025100.0% uptime
Oct 2025100.0% uptime
Nov 2025100.0% uptime

Outbound (eCheck & BillPayCheck) Payments - Operational

100.0% uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2025100.0% uptime
Oct 2025100.0% uptime
Nov 2025100.0% uptime
99.93% uptime

Virtual Assistant - Operational

99.76% uptime
Sep 2025 · 100.0%Oct · 99.30%Nov · 100.0%

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Sep 2025100.0% uptime
Oct 202599.30% uptime
Nov 2025100.0% uptime

Dedicated Phone Line - Operational

99.98% uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 99.94%

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Sep 2025100.0% uptime
Oct 2025100.0% uptime
Nov 202599.94% uptime

Request a Call - Operational

99.98% uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 99.94%

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Sep 2025100.0% uptime
Oct 2025100.0% uptime
Nov 202599.94% uptime

Self Service Billing Portal - Operational

100.0% uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2025100.0% uptime
Oct 2025100.0% uptime
Nov 2025100.0% uptime

AppFolio.com Website - Operational

100.0% uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2025100.0% uptime
Oct 2025100.0% uptime
Nov 2025100.0% uptime

Customer Websites - Operational

100.0% uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2025100.0% uptime
Oct 2025100.0% uptime
Nov 2025100.0% uptime

AppFolio Database APIs - Operational

100.0% uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2025100.0% uptime
Oct 2025100.0% uptime
Nov 2025100.0% uptime

Investment Manager - Operational

99.75% uptime
Sep 2025 · 100.0%Oct · 99.30%Nov · 99.98%

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Sep 2025100.0% uptime
Oct 202599.30% uptime
Nov 202599.98% uptime

Notice history

View current status

Nov 2025

Phone Support Unavailable
ResolvedPartial outage1 hour 32 minutes
  • ResolvedUTC

    This incident has been resolved. AppFolio Property Manager Plus and Max customers should now have full access to the Dedicated Phone Line and Request a Call support during business hours. If you continue to experience issues, please contact the Customer Care team for assistance.

  • InvestigatingUTC

    We are currently experiencing an outage impacting the Dedicated Phone Line as well as Request a Call coverage. If you are an AppFolio Property Manager Plus or AppFolio Property Manager Max customer, you may be unable to get connected to a customer support agent over the phone.

    Our team is working diligently to resolve this issue as soon as possible, and will provide updates on this page as they become available.

NOV17
Scheduled Maintenance
CompletedMaintenance1 hour
  • CompletedNovember 17, 2025 at 4:30 AMUTC
    Maintenance has completed successfully
  • In progressNovember 17, 2025 at 3:30 AMUTC
    Maintenance is now in progress
  • PlannedNovember 17, 2025 at 3:30 AMUTC

    We are planning for a scheduled maintenance to improve the stability and performance of our system. Residents and property managers may not be able to log in to AppFolio and may face service interruptions while using AppFolio during this time.


    We appreciate your patience and understanding.

Investment Manager Mobile App
ResolvedPartial outage28 minutes
  • ResolvedUTC

    A small number of AppFolio Investment Manager users were unable to access the Investment Manager mobile application between 10:52 and 11:22 AM PST. This is now resolved.

    If you are still experiencing issues with accessing the Investment Manager mobile application, please contact the Customer Care team for support.

  • InvestigatingUTC

    Users are currently unable to login to the Investment Manager mobile application on both iOS and Android devices. While we do not yet have an estimated resolution timeline, our team is working diligently to resolve this issue.

Criminal/Eviction Screening Down
ResolvedPartial outage3 hours 10 minutes
  • ResolvedUTC

    Thank you for your patience! This issue has been resolved.

    Please navigate to the rental application and click to Re-Screen the applicant. You will not be charged for re-screening the applicant if an "error" was received. Please only attempt to re-screen the application one time.

    If you continue to experience any issues with the screening report, please submit a support request.

  • UpdateUTC

    We are continuing to investigate this incident.

  • UpdateUTC

    We are continuing to investigate this incident.

  • InvestigatingUTC

    There may be a delay in complete background screening reports due to technical issues with our screening partner. Credit, Rent History, Criminal, and Eviction background screens will not run correctly as a result of this issue. Please do not re-screen applicants at this time.

    Our team is working diligently with our partner to resolve this issue as soon as possible, and will provide updates on this page as they become available.

Oct 2025

Latency Issues
ResolvedPartial outage1 hour 24 minutes
  • ResolvedUTC

    This incident has been resolved. If you continue to experience loading issues in your AppFolio Investment Manager database, please reach out to the Customer Care team for support.

  • UpdateUTC

    We are continuing to investigate this incident.

  • InvestigatingUTC

    We are currently experiencing a system issue that may cause loading delays for some AppFolio Investment Manager users. Our team is working diligently to resolve the issue and restore full functionality as soon as possible. Updates will be provided on this page.

Latency Issues
Resolved6 hours 55 minutes
  • ResolvedUTC

    Our services have fully recovered. You may experience a delay in support request responses due to this incident. Thank you for your patience!

  • UpdateUTC

    We are continuing to experience degradation due to the cloud provider outage. Please hold off on initiating any new screenings until the issue is resolved to prevent errors or incomplete reports.

  • MonitoringUTC

    We are continuing to experience degradation due to the cloud provider outage. Users may experience partially degraded service in the form of slowness, queue full errors, and 503 response codes.

    This is also impacting the ability to run screening reports. As a result, we recommend holding off on initiating any new screenings until the issue is resolved to prevent errors or incomplete reports.

  • IdentifiedUTC

    Our provider is working toward remediation of their services.

  • InvestigatingUTC

    A large-scale outage with our cloud provider is causing intermittent latency issues impacting AppFolio Property Manager, Investment Manager, and the AppFolio Support workflow. Our team is closely monitoring the issue and working to address it as quickly as possible.

Texting Unavailable
ResolvedMajor outage36 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We have implemented a fix and are currently monitoring the result.

  • InvestigatingUTC

    We are currently experiencing issues with in-app text messages. This may cause inbound and outbound text messages to be delayed or errors when attempting to send them. Our team is working hard to resolve this as soon as possible and will provide updates here as they become available.

Sep 2025

Criminal/Eviction Screening Degraded
ResolvedPartial outage47 minutes
  • ResolvedUTC

    This incident has been resolved. Please re-screen any applicants whose screening initially failed and contact AppFolio Customer Care if additional support is needed.

  • InvestigatingUTC

    Some screening reports may fail due to technical issues with our screening partner. Our team is working diligently to resolve this as quickly as possible and will provide updates here as they become available. In the meantime, we recommend that you hold off on re-screening any applicants until this issue is fully resolved.

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Sep 2025 to Nov 2025

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