AppFolio Status Page - Notice history

All systems operational

100.0% uptime

Core Application - Operational

100.0% uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Nov 2025100.0% uptime
Dec 2025100.0% uptime
Jan 2026100.0% uptime

Search - Operational

100.0% uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Nov 2025100.0% uptime
Dec 2025100.0% uptime
Jan 2026100.0% uptime

Login Services - Operational

100.0% uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Nov 2025100.0% uptime
Dec 2025100.0% uptime
Jan 2026100.0% uptime

Listing Services - Operational

100.0% uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Nov 2025100.0% uptime
Dec 2025100.0% uptime
Jan 2026100.0% uptime

Reports - Operational

100.0% uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Nov 2025100.0% uptime
Dec 2025100.0% uptime
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Stack Integration Partners - Operational

100.0% uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Nov 2025100.0% uptime
Dec 2025100.0% uptime
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100.0% uptime

Credit Card Processing - Operational

100.0% uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Nov 2025100.0% uptime
Dec 2025100.0% uptime
Jan 2026100.0% uptime

ACH Processing - Operational

100.0% uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Nov 2025100.0% uptime
Dec 2025100.0% uptime
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Electronic Cash Payments - Operational

100.0% uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Nov 2025100.0% uptime
Dec 2025100.0% uptime
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Outbound (eCheck & BillPayCheck) Payments - Operational

100.0% uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Nov 2025100.0% uptime
Dec 2025100.0% uptime
Jan 2026100.0% uptime
99.92% uptime

Virtual Assistant - Operational

99.82% uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 99.46%

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Nov 2025100.0% uptime
Dec 2025100.0% uptime
Jan 202699.46% uptime

Dedicated Phone Line - Operational

99.98% uptime
Nov 2025 · 99.94%Dec · 100.0%Jan 2026 · 100.0%

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Nov 202599.94% uptime
Dec 2025100.0% uptime
Jan 2026100.0% uptime

Request a Call - Operational

99.87% uptime
Nov 2025 · 99.94%Dec · 100.0%Jan 2026 · 99.69%

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Nov 202599.94% uptime
Dec 2025100.0% uptime
Jan 202699.69% uptime

Self Service Billing Portal - Operational

100.0% uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Nov 2025100.0% uptime
Dec 2025100.0% uptime
Jan 2026100.0% uptime

AppFolio.com Website - Operational

100.0% uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Nov 2025100.0% uptime
Dec 2025100.0% uptime
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Customer Websites - Operational

100.0% uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Nov 2025100.0% uptime
Dec 2025100.0% uptime
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AppFolio Database APIs - Operational

100.0% uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Nov 2025100.0% uptime
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Investment Manager - Operational

99.99% uptime
Nov 2025 · 99.98%Dec · 100.0%Jan 2026 · 100.0%

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Nov 202599.98% uptime
Dec 2025100.0% uptime
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Notice history

View current status

Jan 2026

Virtual Assistant Unavailable
ResolvedMajor outage1 hour 34 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    We are currently experiencing an issue impacting the ability to send and receive messages in the Virtual Assistant. You may experience issues submitting support requests, or a delay in responses from the Customer Care team.

    Our team is working diligently to resolve this issue as soon as possible, and will provide updates on this page as they become available.

Virtual Assistant Unavailable
ResolvedMajor outage2 hours 23 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved. Users are now able to send and receive messages when working with AppFolio support.

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating

    We are currently experiencing an issue impacting the ability to send and receive messages in the Virtual Assistant. You may experience issues submitting support requests, or a delay in responses from the Customer Care team.

    Our team is working diligently to resolve this issue as soon as possible, and will provide updates on this page as they become available.

Dec 2025

DEC16
Scheduled maintenance
CompletedMaintenance30 minutes
  • Completed
    December 16, 2025 at 5:30 AMUTC
    Completed
    December 16, 2025 at 5:30 AMUTC
    Maintenance has completed successfully
  • In progress
    December 16, 2025 at 5:00 AMUTC
    In progress
    December 16, 2025 at 5:00 AMUTC
    Maintenance is now in progress
  • Planned
    December 16, 2025 at 5:00 AMUTC
    Planned
    December 16, 2025 at 5:00 AMUTC

    We are planning scheduled maintenance on AppFolio Property Manager databases to improve the stability and performance of our system. Residents and property managers may not be able to log in to AppFolio and may face service interruptions while using AppFolio during this time.

Nov 2025

Phone Support Unavailable
ResolvedPartial outage1 hour 32 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved. AppFolio Property Manager Plus and Max customers should now have full access to the Dedicated Phone Line and Request a Call support during business hours. If you continue to experience issues, please contact the Customer Care team for assistance.

  • Investigating
    UTC
    Investigating

    We are currently experiencing an outage impacting the Dedicated Phone Line as well as Request a Call coverage. If you are an AppFolio Property Manager Plus or AppFolio Property Manager Max customer, you may be unable to get connected to a customer support agent over the phone.

    Our team is working diligently to resolve this issue as soon as possible, and will provide updates on this page as they become available.

NOV17
Scheduled Maintenance
CompletedMaintenance1 hour
  • Completed
    November 17, 2025 at 4:30 AMUTC
    Completed
    November 17, 2025 at 4:30 AMUTC
    Maintenance has completed successfully
  • In progress
    November 17, 2025 at 3:30 AMUTC
    In progress
    November 17, 2025 at 3:30 AMUTC
    Maintenance is now in progress
  • Planned
    November 17, 2025 at 3:30 AMUTC
    Planned
    November 17, 2025 at 3:30 AMUTC

    We are planning for a scheduled maintenance to improve the stability and performance of our system. Residents and property managers may not be able to log in to AppFolio and may face service interruptions while using AppFolio during this time.


    We appreciate your patience and understanding.

Investment Manager Mobile App
ResolvedPartial outage28 minutes
  • Resolved
    UTC
    Resolved

    A small number of AppFolio Investment Manager users were unable to access the Investment Manager mobile application between 10:52 and 11:22 AM PST. This is now resolved.

    If you are still experiencing issues with accessing the Investment Manager mobile application, please contact the Customer Care team for support.

  • Investigating
    UTC
    Investigating

    Users are currently unable to login to the Investment Manager mobile application on both iOS and Android devices. While we do not yet have an estimated resolution timeline, our team is working diligently to resolve this issue.

Criminal/Eviction Screening Down
ResolvedPartial outage3 hours 10 minutes
  • Resolved
    UTC
    Resolved

    Thank you for your patience! This issue has been resolved.

    Please navigate to the rental application and click to Re-Screen the applicant. You will not be charged for re-screening the applicant if an "error" was received. Please only attempt to re-screen the application one time.

    If you continue to experience any issues with the screening report, please submit a support request.

  • Update
    UTC
    Update

    We are continuing to investigate this incident.

  • Update
    UTC
    Update

    We are continuing to investigate this incident.

  • Investigating
    UTC
    Investigating

    There may be a delay in complete background screening reports due to technical issues with our screening partner. Credit, Rent History, Criminal, and Eviction background screens will not run correctly as a result of this issue. Please do not re-screen applicants at this time.

    Our team is working diligently with our partner to resolve this issue as soon as possible, and will provide updates on this page as they become available.

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