AppFolio Status Page - Notice history

All systems operational

99.98% uptime

Core Application - Operational

100.0% uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024100.0% uptime
Oct 2024100.0% uptime
Nov 2024100.0% uptime

Search - Operational

99.93% uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 99.78%

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Sep 2024100.0% uptime
Oct 2024100.0% uptime
Nov 202499.78% uptime

Login Services - Operational

100.0% uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024100.0% uptime
Oct 2024100.0% uptime
Nov 2024100.0% uptime

Listing Services - Operational

100.0% uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024100.0% uptime
Oct 2024100.0% uptime
Nov 2024100.0% uptime

Reports - Operational

99.96% uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 99.88%

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Sep 2024100.0% uptime
Oct 2024100.0% uptime
Nov 202499.88% uptime

Stack Integration Partners - Operational

100.0% uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024100.0% uptime
Oct 2024100.0% uptime
Nov 2024100.0% uptime
100.0% uptime

Credit Card Processing - Operational

99.98% uptime
Sep 2024 · 99.93%Oct · 100.0%Nov · 100.0%

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Sep 202499.93% uptime
Oct 2024100.0% uptime
Nov 2024100.0% uptime

ACH Processing - Operational

100.0% uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024100.0% uptime
Oct 2024100.0% uptime
Nov 2024100.0% uptime

Electronic Cash Payments - Operational

100.0% uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024100.0% uptime
Oct 2024100.0% uptime
Nov 2024100.0% uptime

Outbound (eCheck & BillPayCheck) Payments - Operational

100.0% uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024100.0% uptime
Oct 2024100.0% uptime
Nov 2024100.0% uptime
100.0% uptime

Virtual Assistant - Operational

99.99% uptime
Sep 2024 · 100.0%Oct · 99.98%Nov · 100.0%

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Sep 2024100.0% uptime
Oct 202499.98% uptime
Nov 2024100.0% uptime

Dedicated Phone Line - Operational

100.0% uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024100.0% uptime
Oct 2024100.0% uptime
Nov 2024100.0% uptime

Request a Call - Operational

99.99% uptime
Sep 2024 · 100.0%Oct · 99.98%Nov · 100.0%

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Sep 2024100.0% uptime
Oct 202499.98% uptime
Nov 2024100.0% uptime

Self Service Billing Portal - Operational

100.0% uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024100.0% uptime
Oct 2024100.0% uptime
Nov 2024100.0% uptime

AppFolio.com Website - Operational

100.0% uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024100.0% uptime
Oct 2024100.0% uptime
Nov 2024100.0% uptime

Customer Websites - Operational

100.0% uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024100.0% uptime
Oct 2024100.0% uptime
Nov 2024100.0% uptime

AppFolio Database APIs - Operational

100.0% uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024100.0% uptime
Oct 2024100.0% uptime
Nov 2024100.0% uptime

Investment Manager - Operational

100.0% uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024100.0% uptime
Oct 2024100.0% uptime
Nov 2024100.0% uptime

Notice history

View current status

Nov 2024

Reporting Services Degraded
ResolvedMajor outage51 minutes
  • ResolvedUTC

    This incident has been resolved. If you continue to experience issues, our engineering team recommends that you refresh your browser before beginning another search or running a report.

  • IdentifiedUTC

    Our engineers have identified the issue, and are continuing to work as quickly as possible to resolve it. While we do not yet have an estimated time for full resolution, we are beginning to see improvements in functionality. Our engineering team recommends that you attempt to refresh your browser before beginning another search or running a report.

  • InvestigatingUTC

    We're currently encountering issues generating reports, which may cause delays in loading or generating reports. Our team is working diligently to resolve this as quickly as possible and will share updates here as they become available.

Search Bar Loading Issues
ResolvedMajor outage1 hour 31 minutes
  • ResolvedUTC

    This incident has been resolved. If you continue to experience issues, our engineering team recommends that you refresh your browser before beginning another search or running a report.

  • IdentifiedUTC

    Our engineers have identified the issue, and are continuing to work as quickly as possible to resolve it. While we do not yet have an estimated time for full resolution, we are beginning to see improvements in functionality. Our engineering team recommends that you attempt to refresh your browser before beginning another search or running a report.

  • InvestigatingUTC

    A number of AppFolio users may encounter issues with Universal Search. Our team is working diligently to resolve this and will provide updates here as they become available.

Oct 2024

AppFolio Support Latency Issues
ResolvedPartial outage51 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • InvestigatingUTC

    We are currently experiencing an issue impacting the ability to send and receive messages in the Virtual Assistant. You may experience issues submitting support requests, or a delay in responses from the Customer Care team.

    Our team is working diligently to resolve this issue as soon as possible, and will provide updates on this page as they become available.

Texting Unavailable
Resolved104 hours 29 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    Some users are still reporting 15 - 20 minute delays in Two Factor Authentication code delivery. Our team is closely monitoring for updates.

  • UpdateUTC

    Our partner is continuing to work on a resolution for the text message delivery delays.

  • IdentifiedUTC

    We are continuing to work on a fix for this incident. Text message delivery is still slow, but users are reporting that most messages are delivered after 15 - 20 minutes.

  • InvestigatingUTC

    We are currently experiencing issues with test messages sent to Verizon Wireless & AT&T networks. This may cause delays or prevent you from receiving important messages, including those for two-factor authentication and AppFolio Online Payables approvals. Our team is working hard to resolve this as soon as possible and will provide updates here as they become available.

Reporting Services Degraded
ResolvedDegraded performance25 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    We're currently encountering issues generating reports, which may cause delays in loading or generating reports. Our team is working diligently to resolve this as quickly as possible and will share updates here as they become available.

Texting Degraded
ResolvedPartial outage1 hour 47 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    We are currently experiencing an issue impacting the receipt of text messages sent through T-Mobile. You may encounter scenarios in which messages sent to you via T-Mobile do not appear in your AppFolio database. Our team is working diligently to resolve this and will provide updates here as they become available.

Sep 2024

Credit Card Payment Processing Issues
ResolvedPartial outage1 hour 32 minutes
  • ResolvedUTC

    Our processor re-processed all pending payments and confirmed that all processing attempts were successful. Tenants and homeowners whose payments were not immediately debited will see a debit to their account in the coming days.

  • InvestigatingUTC

    We're currently aware of an issue impacting rent, dues, and owner contribution payments made via MasterCard. Payers who made a payment via the online portal or owner portal may not see a debit to their account.

    Our team is working diligently to resolve the issue as soon as possible, and will share updates on this page as they become available.

Search Bar Loading Issues
Resolved19 hours 24 minutes
  • ResolvedUTC

    The issue impacting the weighting of search results has been resolved and normal search behavior has been restored.

  • UpdateUTC
    We are currently investigating this incident.
  • InvestigatingUTC

    A limited number of AppFolio users may encounter issues with Universal Search. Our team is working diligently to resolve this and will provide updates here as they become available.

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Sep 2024 to Nov 2024

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